Refund & Cancellation Policy
Last updated: November 1, 2026
Refund & Cancellation Policy - KAMORA MEDIA
This policy is part of our Terms of Service. It applies to all paid Kamora plans.
At a glance
| Situation | What happens |
|---|---|
| You cancel within 14 days of your first payment and no video has been generated yet | Full refund of your first payment |
| You cancel after any video has been generated in the current billing period | No refund for that period; no future charges |
| You cancel a monthly plan | Future charges and video generation stop immediately; you keep access until the end of the billing period you already paid for; no pro-rated refund |
| You cancel an annual plan early | Future instalments and video generation stop immediately; you keep access until the end of the billing period you already paid for; the 15% discount (or as given on purchase) on instalments already billed is charged on your next scheduled payment date (Section 5) |
| We terminate for convenience, without your breach | Refund of prepaid fees for the unused period |
| We terminate because you breached the Terms | No refund |
1. How billing works
Your subscription begins on the date of your first successful payment (your "Billing Date") and renews automatically on the same day each month, or each year for annual plans, until you cancel. Each renewal starts a new billing period. The free preview is free, requires no card, and never converts into a paid plan automatically.
2. 14-day no-use refund
If you request a refund within 14 days after your first payment, and no video has been generated for your account, we will refund that first payment in full and cancel your subscription. Renewal payments are not eligible for this refund.
"Generated" means our system has produced at least one video, draft or variation for your account under your paid plan, whether or not you downloaded, approved or published it. Videos created during the free preview do not count.
3. No refunds after use
Except as stated in Section 2, payments are non-refundable. Once any video has been generated in a billing period, the fee for that period is fully earned, even if you do not use your full weekly allowance. Unused weekly allowances do not carry over and have no cash value.
4. Cancelling
You can cancel at any time from Account → Subscription → Cancel or by emailing support@kamoramedia.com. You will receive an email confirming the cancellation.
When you cancel:
- no further charges will be made;
- video generation stops; and
- you keep access to your account, portal and video library, and can download your existing videos, until the end of the billing period you have already paid for.
Please download any videos you want to keep before the end of the billing period you paid for. Within 90 days after cancelling, you may email us to request a copy of videos already delivered to you; after 90 days they are permanently deleted. Monthly fees are not pro-rated for the unused part of a month.
5. Annual plans: early cancellation
Annual plans cost 15% less (or as stated online from time to time) than the monthly price of the same plan, in exchange for a 12-month commitment. The annual price is charged in 12 monthly instalments on your Billing Date. The commitment renews automatically for a further 12 months unless you cancel.
You may cancel the annual plan at any time. As described in Section 4, video generation stops immediately, you keep access until the end of the billing period already paid for, and no further instalments are charged. Because the 12-month commitment was not completed, the annual discount no longer applies to instalments already billed:
- Adjustment = (full monthly price − discounted monthly instalment) × number of instalments already charged.
- The adjustment is charged as a single final payment to your payment method on file on the date your next instalment would have been due.
- "Full monthly price" means the monthly price of your plan shown at checkout when you subscribed.
- If you qualify for the 14-day refund in Section 2, that applies instead and no adjustment is charged.
- No adjustment applies once you have completed a 12-month term.
- By choosing an annual plan, you authorize this final charge.
| Plan | Full monthly price | Annual plan, per month (15% off) | Adjustment per instalment billed |
|---|---|---|---|
| Starter | $299.00 | $254.15 | $44.85 |
| Growth | $499.00 | $424.15 | $74.85 |
| Signature | $699.00 | $594.15 | $104.85 |
Example: you are on the annual Starter plan and cancel during month 4, after 4 instalments have been charged. Access ends at once, and on the date the 5th instalment would have been due we charge 4 × $44.85 = $179.40. Nothing further is charged.
We show the full monthly price, the annual instalment and this adjustment at checkout before you choose an annual plan.
6. How refunds are paid
Approved refunds are issued only to the original payment method, through our payment processor, Stripe. We cannot refund to a different card, account or person. We process approved refunds within 5 business days; your bank may take a further 5–10 business days to show the credit. Refunds are in the currency charged; we are not responsible for exchange-rate differences or bank fees.
7. Requesting a refund
Email support@kamoramedia.com from your account email with the subject "Refund request", including your business name and the charge date. We respond within 3 business days.
8. Chargebacks
Please contact us before disputing a charge with your bank; most issues are resolved quickly. If you file a chargeback for a charge that complies with this policy, we may suspend your account until it is resolved and provide the bank with records of your consent and usage. A chargeback does not cancel amounts you owe under this policy.
9. Renewal reminders and price changes
We email annual-plan subscribers a reminder 15 to 45 days before each annual renewal, stating the price and how to cancel. We also send every subscriber an annual reminder of their subscription terms and how to cancel. We give at least 30 days' notice of any price change.
10. Your legal rights
Nothing in this policy limits any right you have under mandatory law that cannot be waived.
11. Contact
Kamora Media, a brand of Dunaportal 2010 Ltd. · support@kamoramedia.com · 1066 Budapest, Dessewffy utca 49., Hungary
Last updated: 1st November 2026